Joe Eterno

John,

I have to start by saying thank you. The bed looks great and has served us well since you installed it. Service throughout the installation process was terrific and follow up was timely, just as promised. I commend you for under promising and over delivering with respect to the unit build and installation timeframe. You were honest from the onset regarding production period and time of delivery, and you certainly did not let us down when we advised you of the pressing need to have it installed on a timely basis prior to the arrival of our guests.

I also need to say that I considered your competition. After visiting your competition and hearing their sales pitch, and subsequently visiting you, I knew we were making the right decision. You focused on your product and your business operations rather than trying to undermine your competition. I learned more about the construction of the bed in minutes with you than the time I spent with others.

Once again, we thank you for your honesty and service. Should you wish to share our experience with others who are considering Ontario Wall Beds as an option, please feel free to post this on your website or reproduce it for your sales calls.

Joe Eterno
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